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Exhibition 1971
 

 

page updated: 15/02/08

DIRECTORATE OF TELECOMMUNICATIONS
THE FIELD ORGANISATION
By: A N Holdstock
page 1 of 8


Introduction

This paper traces the growth of 10 Regional Wireless Depots with a Staff of 150 to the present Field Organisation with a Staff of 700. The Organisation's responsibilities for installation and maintenance are explained, together with some of the maintenance problems and the measures being taken to deal with them.

Organisation

The main functions of the Field Organisation within the Directorate of Telecommunications are:

a. Installation
b. Maintenance

These responsibilities are discharged through the medium of 10 depots, 2 subdepots, and 2 Special Maintenance Units distributed throughout England and Wales.

Some ten years ago in order to reduce customer/depot vehicle mileage an experimental detachment of one technician was set up at Guildford, his main responsibility being maintenance of mobile sets. As a result of the success of this unit others were set up and the number of technicians at each unit increased with the work load, until today some 60 outstations operate throughout the 10 depot areas.

Within the last two years certain outstations have been put in charge of a Senior Wireless Technician who is not only responsible for his own augmented outstation, but also for other outstationed technicians who together cover an operational area. The increased status of the outstations has enabled their range of responsibilities to be enlarged and it now includes all forms of maintenance including mobile and main stations.

The regional effort is co-ordinated by a small headquarters section and three area Senior Wireless Engineers with the following responsibilities:

a. Northern Area
  comprising Marley Hill, Kippax, Billinge depots.

b. Midland Area
  comprising Bridgend, (Colwyn Bay), Shapwick, (Tavistock), Romsley, Stanton depots

c. Southern Area
  comprising Cranbrook, Hannington, Cheveley depots

The system by which customer complaints are investigated, set up in 1969, requires that the appropriate area SWE endeavours to arrange for a technical appraisal to be carried out within forty-eight hours of the complaint being received.

Source: Home Office DOT Exhibition 1971 Papers

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